Find clear answers about choosing matcha, making a good cup and ordering from Matchatori.
Choosing your matcha
What is matcha?
Matcha is finely ground Japanese green tea made from tencha. You whisk the powder into water or milk rather than removing the leaves after steeping. The taste depends on the tea, the amount you use and how you prepare it.
Does all Matchatori matcha come from Japan?
Yes. All our matcha comes from Japan. The product page describes the origin of each tea where that information is available. Region and cultivar are useful details, but neither tells the whole story of how a tea tastes.
Which matcha should I choose for a latte?
Start with a matcha described as suitable for latte, such as our Latte Grade. Its more pronounced tea flavour can come through the milk. Prefer a softer cup? You can also make a latte with ceremonial matcha.
Which matcha is best with water?
Choose a tea whose description recommends drinking it with water. Compare the tasting notes: creamy and nutty, fresh and grassy, or more pronounced umami. Start with a smaller pack while you discover what you enjoy.
What does ceremonial grade mean?
It is a description commonly used for matcha intended to be enjoyed with water. It is not a universal quality guarantee. Read the origin, tasting notes and recommended use alongside the grade name.
What do umami and cultivar mean?
Umami describes a savoury, full flavour. A cultivar is a cultivated variety of the tea plant, such as Okumidori or Yabukita. Growing conditions and processing also shape the finished tea.
Preparing matcha
How much matcha should I use?
For matcha with water, start with 2 g and 75 ml water. For a latte, try 3 g, 100 ml water and 100 ml milk. These are starting points: adjust the balance to your taste and follow any specific guidance on the product.
What water temperature should I use?
Around 75–80°C is a useful starting point. If the cup feels too sharp or bitter, try slightly cooler water before changing the amount of powder. Water quality also affects the result.
Why is my matcha lumpy?
Fine powder can form clumps. Sift it first, then work it into a smooth mixture with a small amount of water before adding the rest. Small dry clumps alone do not mean the matcha has gone bad.
Do I need a bamboo whisk?
A bamboo whisk helps disperse the powder and gives you good control over the texture. A small electric frother can also work, especially for latte. A teaspoon is useful for mixing a paste but usually leaves more clumps when used alone.
Which milk works best?
Choose milk or a plant-based drink you enjoy on its own. Oat drinks often give a rounder flavour; other alternatives may be lighter. Sweetened drinks change the balance, so taste before adding extra sweetener.
Can I make matcha cold?
Yes. For an iced latte, whisk the powder with a small amount of warm water and pour it over cold milk and ice. You can also whisk matcha in cold water; it may take a little more work to disperse the powder.
How do I care for my whisk?
Rinse the tines in warm water after use and let the whisk dry fully with good airflow. Avoid the dishwasher and prolonged soaking. A whisk holder can help preserve its shape; do not pack it away while damp.
Freshness & storage
How should I store matcha?
Keep it tightly sealed, dry, cool and protected from light and strong smells. Use a clean, dry spoon and close the pack promptly. Follow the storage instructions on your particular pack.
Should I keep matcha in the fridge?
Follow the pack instructions. If you refrigerate a sealed pack, let it reach room temperature before opening so moisture does not condense on the powder. Avoid repeatedly moving an open pack between warm and cold environments.
Where can I find the best-before date?
The date printed on the pack applies to your batch. If a batch-specific date is available online, we show it on the product page. Contact us before ordering if you need to confirm the date for a particular product.
Why has the colour or flavour changed?
Air, light, warmth and moisture can affect tea over time. Different teas also naturally have different colours and flavour profiles. Check the storage conditions and the pack information; contact us if a newly received product seems wrong.
Orders & delivery
When will my order be dispatched?
Orders placed before 13:30 Swedish time are dispatched the same weekday. Orders placed later, at weekends or on public holidays are handled the next working day. Dispatch time is separate from the carrier’s delivery time.
How much does shipping cost?
The checkout shows the available shipping methods and the cost for your delivery address before you pay. Free-shipping thresholds differ between markets; check the shipping policy and your checkout for the applicable terms.
Where do you deliver?
Select your country in the store and enter your address at checkout to see whether delivery is available. The shipping policy explains the markets and carriers currently supported.
How can I track my order?
Use the tracking link in your shipping confirmation once the order has been dispatched. The carrier may need time to register the first scan. If the link is missing or the delivery seems delayed, contact us with your order number.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the requested change. We will check whether the order can still be updated before dispatch. A change is not confirmed until you receive a reply from us.
What if something arrives damaged or incorrect?
Contact us with your order number, a description of the issue and clear photos of the product and packaging. Keep the packaging while we investigate. We will help you with the next step.
How do returns work?
Our refund policy explains the return window, conditions and how to contact us before sending anything back. Food products and opened packaging may be subject to specific conditions, so check the policy for your item.
Bundles & other questions
Can I build my own bundle?
Yes. Use Build your own bundle to choose from the participating assortment. The builder shows the current offer and your selection; check the final discount and total in the cart and checkout.
Do all discounts combine?
No. Each offer has its own conditions and some discounts cannot be combined. The final valid discount is shown in checkout. Do not assume an additional code will apply on top of a bundle offer.
What can I do if a product is sold out?
If the product page offers a stock alert, you can leave your email there. Availability and restock dates can change. Contact us if you need advice on a currently available alternative.
Do you work with cafés, restaurants and retailers?
Yes. Contact us with your business name, location, intended use and approximate volume. We can discuss suitable products and an offer for your business. There is no general wholesale price or minimum order promised on this page.
Useful links
Recipes · Build your own bundle · Shipping policy · Refund policy
Products FAQs
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Explore our detailed product descriptions, which include information on skin types each product is suitable for. Additionally, our skincare specialists are available to provide personalized recommendations.
At this time, we don't provide samples, but we offer a Puff Essentials Discovery Kit, perfect for those wanting to explore a selection of our curated products.
Certainly! Contact our beauty consultants for personalized assistance in choosing makeup shades that complement your skin tone and preferences.
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same ethical standards.
Shippping & Returns FAQs
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in some locations, cash on delivery.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.
Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.
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