Shipping policy

We aim to deliver your matcha quickly and smoothly from our warehouse in Sweden.

Dispatch and handling

Orders placed on weekdays are normally dispatched within 24 hours from our warehouse in Stockholm, Sweden. Handling may take slightly longer during busy periods or promotions. Once your order has been dispatched, you will receive a shipping confirmation with a tracking link.

Shipping costs and free shipping

The shipping cost is always shown at checkout before you complete your purchase.

  • Sweden: Shipping costs 39 SEK. Free shipping on orders over 599 SEK.
  • Denmark: Free shipping on orders over 499 DKK. The current shipping cost is shown at checkout before purchase.
  • EU: 4.90 EUR to a collection point or 6.90 EUR for home delivery. Free shipping on orders over 59.90 EUR.

Carriers and delivery countries

We ship with PostNord in Sweden, Denmark and Finland. In other parts of Europe, delivery is handled by PostNord or DPD, depending on the destination and selected shipping method. We deliver to much of Europe. You can see and select your country in the country selector on our website or at checkout.

Please note: We do not currently ship orders to the USA. If you try to place an order to a country we do not deliver to, you will be informed at checkout.

Uncollected parcels

If you do not collect your parcel from the collection point within the stated time, it is automatically returned to us. For uncollected parcels we charge 250 SEK in Sweden and 25 EUR in other markets to cover return shipping and administration.

Damaged deliveries

If your order is damaged when you receive it, please contact us immediately at help@matchatori.com. Please include photos of both the packaging and the damaged items so we can help you promptly.

For any further questions about your delivery, contact help@matchatori.com.